Privacy Policy

Last updated: Sunday 7th Dec, 2025

At Great North Pets (“we,” “us,” “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website greatnorthpets.com (the “Site”).

By using this Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide to Us

When you use our Site, you may voluntarily provide personal information such as:

Name

Email address

Pet-related details you submit in forms

Any information you include in messages or support requests

This may occur when you:

Subscribe to our newsletter

Fill out forms (including pet insurance or quote request forms)

Purchase digital products

Contact us

b) Information Collected Automatically

We may automatically collect technical data such as:

IP address

Browser type

Device information

Pages visited and time spent on the Site

Referring URLs

This information helps us understand how users interact with the Site and improve performance and content.

2. How We Use Your Information

We may use your information to:

Provide and improve our content and services

Send newsletters and updates you opted into

Respond to inquiries and support requests

Deliver digital products through our store

Analyze website traffic and performance

Maintain website security and prevent fraud

3. Email Marketing

If you subscribe to our email list, we may send you updates, promotions, and new content notifications. You can unsubscribe at any time using the link in our emails.

We may use third-party email service providers (such as Klaviyo) to manage our communications.

4. Cookies and Tracking Technologies

We may use cookies and similar tools to:

Remember your preferences

Understand usage patterns

Improve the Site experience

Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect some Site features.

5. Affiliate Links and Third-Party Websites

Our Site may contain affiliate links. This means we may earn a commission if you click a link and make a purchase, at no extra cost to you.

Affiliate partners and third-party websites have their own privacy policies. We are not responsible for their content or practices.

6. Payments and Store Purchases

When you purchase digital products, your payment is processed through secure third-party payment providers. We do not store your full payment card information.

We may retain purchase details to provide receipts, customer support, and order access.

7. How We Share Information

We do not sell your personal information.

We may share information with:

Service providers that help operate the Site (analytics, hosting, email tools)

Payment processors for transactions

Legal authorities if required by law

8. Data Retention

We retain personal information only as long as necessary to:

Provide services you requested

Meet legal and accounting requirements

Maintain operational and security needs

9. Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards. However, no system can guarantee 100% security.

10. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information

Request corrections

Withdraw consent for marketing

Request deletion where applicable

To make a request, contact us at: [email protected]

11. Children’s Privacy

This Site is intended for a general audience and not directed to children under the age of 13. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

Great North Pets

Email: [email protected]

Website: greatnorthpets.com